Terms and Conditions

Welcome to the GoRhino Deals platform. By using and engaging with this Website You are agreeing to these Terms and Conditions (as defined below). Please contact GoRhino if you have any questions.

GORHINO RESERVES THE RIGHT TO AMEND THESE TERMS AND CONDITIONS AT ANY TIME.
All amendments to these Terms and Conditions will be posted on www.gorhino.co.za/Deals. Should you require more information, send us an email at info@gorhino.co.za.

PLEASE READ THE TERMS AND CONDITIONS “AGREEMENT” CAREFULLY.
By browsing or using this Website or the Products and/or Services made available through it, You agree to the Terms and Conditions below (hereafter referred to as the “Agreement”). This Agreement is made between You (the purchaser) and Us (GoRhino).
IF YOU DO NOT AGREE TO THESE TERMS AND CONDITIONS, PLEASE REMOVE YOURSELF FROM OUR WEBSITE AND DO NOT USE ANY SERVICES AND/OR PRODUCTS PROVIDED BY GoRhino.

YOUR STATUTORY RIGHTS
Nothing in this Agreement affects your non-excludable statutory rights.

DEFINITIONS

GoRhino uses various definitions throughout the Terms and Conditions. Defined words will begin with a capital letter in this Agreement.

  • Deal –This refers to the offer that We are presenting to You on Our Website. The Deal is made by the Merchant and is offered at a discounted rate by GoRhino. GoRhino will publish the Deal on Our Website.
  • Value of Deal – This refers to how much the Product/Service offered on Our Website is worth for the duration of the Deal promotion.
  • Offer – Refers to the Product/Service that is being presented on sale on Our GoRhino Website.
  • “You”- Refers to the user of the Website (You), and the buyer of the Voucher.
  • “Us”, “We “and “Our” – Refers to GoRhino (Pty) Ltd trading as GoRhino (Registration Number: 2010/010635/07), a private establishment that is lawfully in accordance with the company legalities of the Republic of South Africa acting as an agent on behalf of the Merchant.
  • Website – Refers to the Website www.gorhino.co.za, which can be accessed using any internet enabled device/Micro-site.
  • Purchase – This refers to the payment that occurs between You and GoRhino during an online transaction.
  • Products/Services– The goods offered on the GoRhino Website at a discounted rate that can be redeemed by purchasing a Voucher on Our Deals platform. These goods are provided by the Merchant.
  • Promotional Time – This refers to the period of time that the goods will be available for purchase on Our GoRhino Website, once the Promotional Time has expired then the Deal will no longer be available for purchase.
  • Register – Creating an account on the Website and entering the following details: First name, Surname, and a valid Email address are required in order for You to fully complete the transaction. There is a verification step where You would be required to verify your email address.
  • Voucher – Refers to the prepaid credit coupon which is bound by these Terms and Conditions, which, if purchased by You permits You to redeem the recorded value at the Merchant.
  • Merchant – Refers to the third party establishment who will provide the Products/Services offered on the Deals platform in exchange for a Voucher.
  • Agreement – Means the legally binding arrangement set out in this document and the appendices hereto.

INTRODUCTION

  • GoRhino offers Deals at certain restaurants and establishments, which have elected to participate on Our Deals platform and provide Products/Services at a discounted rate.
  • When You register an account with Us, it is essential that You agree to the Terms and Conditions. This is a legal document therefore You are required to read these Terms and Conditions carefully.
  • The Terms and Conditions included in this Agreement are relevant to You when using Our Website. It is an Agreement between You the consumer (who We refer to as “You”) and GoRhino (whom We refer to as “Us”, “We” and “Our”). We are GoRhino South Africa (Proprietary) Limited.
  • You may not purchase a Voucher on Our GoRhino Deals platform unless You accept the Terms and Conditions.
  • We, GoRhino are the owners and authors to Our Website www.gorhino.co.za
  • Our company is registered in South Africa and Our address is: 199 Anton Lembede Street, 17 Floor, Embassy Building, Durban, 4000
  • The Merchant is solely responsible to You for the care and quality of the Product/Service purchased in your Deal Voucher.
  • All Deals on the GoRhino Website are subject to availability.
  • We do not vouch for those persons, companies and other organisations whose goods may be accessed or displayed through or on Our Website. We take no responsibility for bad experiences including (but not limited to) bad food at any of the restaurants, poor quality of product or bad service received. We do not and never intend to have any contractual involvement in your bookings or other dealings with the restaurants or establishment (herein referred to as “Merchant”). We will not become involved in any dispute between You and any restaurant or establishment.

USAGE OF THIS SERVICE AND OUR WEBSITE

  • All uses of this service (Our Deals platform) on Our Website and purchases made thereon are subject to the acceptance of Our Terms and Conditions set in this Agreement.
  • Should We ascertain that You are not using Our Website in compliance with these Terms and Conditions, We will suspend your Website access or cancel your account without due notification.
  • Products/Services offered may only be available in certain geographical locations, and it is your responsibility as a consumer to ensure that You are able to access the Products/Services in the specified locations. If You fail to redeem your Voucher within the Promotional Time for whatever reason, We are not liable to grant an extension, nor is the Merchant.
  • Should Our Website become interrupted or infected by viruses due to factors beyond Our control, We will try to resolve the issue/s in a timely manner. If for whatever reason the issue is not resolved within a timely manner, We do not take any liability for mismanaged purchases. Contact Us to report any technical issues experienced.
  • Should You infect Our Website with any virus or other detrimental programme that leads to damage, interference or delay of information on Our Website, then You agree to pay for any monetary or other loss We may experience as a result of such damage or infection caused by You.
  • We may at times restrict access to Our Website due to maintenance or repairs. We will try to ensure that this restriction is kept to a minimum and to ensure full functionality is declared at the soonest possible time.
  • Our website, any content and the system integrated to provide Our website are proprietary to Us, Our affiliates, Merchants and any other content providers. In agreeing to use Our website, GoRhino grants You a limited, personal, nonexclusive, nontransferable, revocable license of use with special acknowledgement to not only these Terms and Conditions but also to any additional terms and policies set forth by GoRhino. You also agree not to reproduce, distribute, create derivative works from, display publicly, license or re-sell any software, Deal Vouchers, content, any Products/ Services obtained via Our website without full permission of GoRhino.

THE WEBSITE OF OTHERS

  • Our Website may contain information that leads to other Websites that are not managed by GoRhino. These Websites are not the property of GoRhino and therefore are not managed by anyone who presides under the GoRhino establishment. The information is contained on Our website as a service to You, and not because We are endorsing the opinion or any content on these Websites. We do not take any responsibility for the content displayed on these Websites and openly acknowledge that We are not responsible to the inaccuracy of any kind that is contained on these Websites. In the case that You decide to utilize any of these Websites, You will be doing so at your own risk. GoRhino does not take any liability for anything that may arise during your use of these websites.

DISCLAIMER

  • You must be 18 years of age and older to use Our Website and the services offered on Our Deals platform. By agreeing to the Terms and Conditions You abide to the fact that You have the legal capacity of a person aged 18 years or older.
  • In accepting to use Our Website and in purchasing any of Our Deals offered on the Deals platform, You absolve GoRhino from any loss or risk that You may have experienced whilst using Our Website and the Products/Services rendered via our Deals platform. GoRhino does not assume any responsibility for breach of this Agreement on behalf of the buyer (You).
  • We will take all the reasonable measures to ensure that the content on Our Website is always accurate; however We do not make any warranties that the information will always be accurate on Our Website.
  • All Goods sold on Our Website are offered “as is” without any kind of warranty. Either implied or expressed, but not limited to, the implied warranties of Merchantability, as may be allowed in the law.
  • If You experience any issues with the product, You agree to address these issues with the Merchant and not with Us.
  • In no event do We accept liability of any description, including liability for negligence for any damages or losses including, without limitation, for loss of business, revenue, profits, or consequential loss whatsoever resulting from Use of the or inability to use Our Website or the Voucher from Our Deals platform.

PURCHASING A VOUCHER

  • All Vouchers pertaining to Our Deals platform are purchased online, and can be redeemed by You at the Merchant.
  • You may make use of a credit card when purchasing a Voucher on Our Website. Please note that use of a credit card is managed by a secure and tested server and at no period are your credit card details stored on Our server. VISA and MASTERCARD credit cards are accepted. We may require authorization from the bank, once We have authorization and receive payment We will issue your Voucher. If We are not granted authorization, We will cancel your purchase.
  • When You have confirmed your acceptance to these Terms and Conditions and payment has ensued, We will contact You with an email confirming your purchase transaction was successful. Your Voucher will be attached to this email. Please note that our GoRhino information personnel work the following office hours 8am to 5pm from a Monday to Friday, so if You have made a purchase during the weekend (Saturday and Sunday), public holiday or after working hours (8am to 5pm) then You will only receive your confirmation email and Voucher the day after the weekend, public holiday.
  • You agree to provide Us with a valid email Address – A valid email address is required as the Vouchers will be emailed to the email address that You (the consumer) have provided Us.
  • Purchase of the Voucher can only be redeemed within the Promotional Time period offered by the Merchant on Our Deals platform

REDEEMING YOUR VOUCHER

  • Once You receive the Voucher via email, You must print the Voucher out and take it with You to the Merchant when redeeming the Product/Service. It is your responsibility to print and keep the Voucher safe. We will not be liable for any loss or damage incurred with your Voucher/s once We have sent the Voucher to You.
  • The Voucher will contain additional information about the offer, which You are required to read and acknowledge.
  • In most cases the Merchant may require You to make a reservation prior to utilizing your Voucher. You will be required to quote “GoRhino” when You are making your reservation, failure to do so will prevent You from receiving your Deal from the Merchant. Should You fail to adhere to the correct procedure then GoRhino cannot be held responsible or liable in any way.
  • All of Our Deals may only be obtained by using a valid Voucher, the expiry date of which will vary and thus will always be checked by the Merchant. To avoid embarrassment please do not attempt to use expired or duplicated Vouchers. Our Deals are strictly non-transferable and non-refundable. Attempted misuse will result in confiscation. GoRhino cannot be held responsible or liable in any way.
  • Vouchers can be purchased as a gift; You may follow the same procedure when making your purchase.
  • It is the Merchant’s responsibility to provide You with the Products/Service purchased from Our Deals platform. If You are not happy with the Product/Service after redemption, You cannot ask Us for your money back. We are only an agent for the services provided and You must take it up with the Merchant directly.
  • Merchants may have their own set of Terms and Conditions, in relation to the Product/Service offered therefore it will be your responsibility to enquire with the Merchant regarding their Terms and Conditions prior to redeeming the Voucher.

EXCHANGE/LIMITATIONS OF PRODUCT/SERVICE

  • Once You have completed your purchase and the confirmation process has ensued, We will not be able to make any changes or exchanges to your order thereon.
  • Each Product/Service has a limited amount available by the Merchant, therefore We work on a first come, first serve basis. We may reintroduce a Product/Service at any time in accordance with the Merchant and if the Product/Service is in high demand (this is not guaranteed).
  • The Merchant is entitled to withdraw from the Deal offer or change the Terms and Conditions of their availability in providing the Deal even after You have viewed the Deal on Our Website.
  • GoRhino takes no responsibility for any such withdrawals or any such changes made by participating Merchants in their Terms and Conditions of the availability of the Deal.

EXPIRY OF A VOUCHER

  • The expiry date of each Voucher is determined by the Merchant and We do not take any responsibility for any change/s that may occur with the validity of the Voucher from the Merchant.

PRIVACY POLICY

  • GoRhino will not disclose any of your personal information unless You give Us your permission to do so, or unless it is required for the purposes of any legal process.
  • By accepting to the Terms and Conditions, You submit to receiving emails containing exciting news and any upcoming Deals or promotions from Our Deals platform. Subscription to this email is free.
  • Every email will have an opt-out link; You can at any time opt-out if You do not wish to receive this information.
  • We hold full rights to review Our privacy policy and make changes if We deem fit. The updates will always reflect in Our Terms and Conditions and be readily available to You on Our Website.

CANCELLATION AND REFUND

  • In terms of Section 44 of the Electronic Communications and Transactions Act 25 of 2002, entitled to cancel, within 7 days of receipt of the Goods.
  • You have the right to cancel the Voucher within 7 working days from the day after You have purchased and received the Voucher provided that the Voucher has not been used or tampered with and retains its original value.
  • All cancellations must be made directly with the Merchant if the Voucher exceeds the 7 day period. You will succumb to the Merchant’s Terms and Conditions under cancellation and refund policies thereon. GoRhino absolves any responsibility to refund You if the 7 day period has passed.
  • We reserve the right to only succumb to a refund once We have received the Voucher from You and have subsequently confirmed that the Voucher has not been used. We will investigate and provide You with feedback within 48 hours of receiving the Voucher. If We find that the Voucher has been used, there will be no refund.
  • Your refund will be processed within 30 days of the date of cancellation if the Voucher has not been used. A penalty for bank charges may occur during the refund process. GoRhino does not submit to any additional cost incurrence during the cancellation and refund process.
  • All pictures displayed on Our Deals platform are merely representations that correspond with the type of Product/Service being advertised. You dissolve the right to claim for a refund based on the picture representation.
  • You will be liable for any costs incurred when returning the goods, such as courier or postage.
  • To cancel You must contact Us on info@gorhino.co.za or post to PO Box 41147, Rossburgh, Durban. Alternatively You can contact Us on 086 114 3643.

INDEMNITY

  • You shall indemnify Us against each loss, cost or liability incurred by Us arising out of:
  • Legal proceedings and claims which are brought against Us by any person arising from:
  • Use of Our Vouchers from the Deals platform.
  • Use of the Product/Service or Website and any breach of this Agreement by You.

CIRCUMSTANCES BEYOND OUR CONTROL

  • GoRhino shall not take responsibility under these Terms and Conditions for performance to the extent that You are delayed/restricted
  • from using in any way or form your Product/Service due to events that have risen from:
  • Weather conditions or any other elements of nature or acts of God;
  • Any acts of war or violent outbursts, including but not limited to acts of terrorism, rioting, labour strikes, any form of strike or outrage;
  • Any limitations caused by health hazards (quarantine situations);
  • Any major errors that arise from computer hardware or software malfunctions or any general technology failure;
  • Any other cause that is found to occur beyond the control of GoRhino.

LIABILITY

  • GoRhino will always try to ensure that Our standards are met and We deliver the best service to all Our consumers.
  • We will ensure to exercise high level of care and skill in performing obligations under these Terms and Conditions.
  • Our goods will be sold for private use and domestic use.
  • Goods will always be of the best quality and satisfactory.
  • We will not be liable to You for any breach of Our obligations, if We are prevented from carrying out Our obligations by any cause out of Our control.

COPYRIGHT

  • You will not be allowed to post, transmit or otherwise distribute any information, which would constitute conduct amounting to a criminal act, or give rise to civil liability. To post, transmit or otherwise distribute software containing a virus canelbot, Trojan horse, worm, or other harmful or disruptive component.
  • To upload post, publish, transmit, reproduce or distribute any information, software, or any other information which is obtained from the site which is protected by copyright or any other intellectual property right, without obtaining prior written consent from the intellectual property right holder.
  • To use the site in an unlawful manner.
    You irrevocably and unconditionally waive all moral rights to which You may now or at any time in the future be entitled pursuant to any copyright and patents act and under any similar law in force from time to time anywhere in the world in respect of all works referred to herein.
  • You acknowledge and agree that all content, including but not limited to text, software, music, sound, photographs, graphics, images, video, audio clips, games etc. presented to you through the services or advertisers site whether in whole or in part is protected by local and international copyrights, trademarks, service marks, patents, or other proprietary rights and laws and is owned or licensed to Us and is vested in Us or Our licensors.
  • We have no knowledge of any infringement of copyright on Our site, or in the Products/Services we provide. However, if You believe We have infringed your copyright or trademark, please contact Us at info@gorhino.co.za so We can remove the offending material or rectify the situation as soon as possible.
  • All of Our Deals may only be obtained by using a valid Voucher, the expiry date of which will vary and thus will always be checked by the Merchant. To avoid embarrassment please do not attempt to use expired or duplicated Vouchers. Our Deals are strictly non-transferable and non-refundable. Attempted misuse will result in confiscation. GoRhino cannot be held responsible or liable in any way.
  • We do not acknowledge, accept or consider directly or through any of our GoRhino employees or agents, any unsolicited ideas of any nature, this includes but is not limited to ideas or suggestions relating to new or improved Products/Services, any names or upgraded technologies or otherwise, any advertising and marketing campaigns, promotions and/or any plans. Please do not send Us (or any of Our Merchants, affiliates, employees) any unsolicited ideas, suggestions, photographs, any material that pertains to “Unsolicited Materials”. If in the case You do send Us “Unsolicited Materials”, You agree and acknowledge that (notwithstanding any other accompanying documentation) GoRhino has no obligation to look through these Unsolicited Materials nor to retain any of these materials under a private status; that GoRhino will subsequently take ownership and may use and/or distribute these unsolicited materials for any presiding purpose that We see fit, We absolve any obligation to acknowledge or provide You with compensation in this regard or otherwise.

Should You have any queries, complaints or comments please contact Our customer care support on the details below.

GoRhino Deal Box Contact Details:

199 Anton Lembede Street
17 Floor – Embassy Building
Durban
4001

Customer support email: info@gorhino.co.za

Customer care number: 086 114 3643

Head Office: 031 818 3000