Business Loyalty Services
One of the primary objectives of any loyalty program is to change customer behavior. Quantifying the behavior change due to a program is therefore critically important. There are different methodologies that can be used to measure behavior change, depending on the type and quantity of data available.
Program Design & Strategy
Program design and strategy, and execution (including partner selection on-boarding)
Business Case Development
We create a complete business case development plan for your specific requirements.
Performance Tracking
Performance tracking – behavior change the program is generating
Personalisation
Targeted marketing services – automated matching of customers to offers to drive desired behavior
Campaign Management
Campaign management – campaign design, identifying leads, tracking performance etc
Business Intelligence
Online dashboards and reporting on performance (including forecasting & tracking to the business case)
The financial success of a loyalty programme relies on the incremental profit due to change in customer behavior. Quantifying this behaviour change using different statistical techniques allows programme managers to understand which aspects of the programme are effective and allows them to intervene when it isn’t running optimally
Lifestyle Benefits
GoRhino operates its own in-house call centre, as well as a VIP travel and concierge desk at our head office in Durban, Kwa-Zulu Natal.
We anchor in and complement all of the above services with:
- Bespoke Mobile Apps
- Customer Relationship Management
- Case Management
- Customer Care Lines
- Marketing & Advertising
- Social Media Strategy
- Electronic Newsletters
- SMS Campaigns
- Staff Training Manuals
- 24/7/365 – Access to our Loyalty Management Team
- Tailored Reporting
- Event Planning
Business Loyalty Product & Service Categories
We offer a whole range of loyalty products and services to businesses in South Africa. We have partnered with many different specialists in different industries over the last 12 years. Below is a list of some of the product and service categories we can offer you.
- Emergency Roadside Assistance (Standard, LDV & HCV)
- Motorcycle Roadside Assist
- Emergency Bicycle Roadside Assistance
- Map & Direction Assist
- Home And Convenience Drive
- Panic SOS System
- Medical Assist Access
- Emergency Medical Services
- Trauma Assist
- Estate Plan
- Home/Office Assistance
- On The House
- Handyman Assist
- Why Use A Broker
- Crime & Security Assist
- Bail Protect
- License Expert
- Fines Expert
- Accident Expert
- Funeral Assist
- Legal Assist, Advice And Access
- Tax And Financial Assist
- Access To Debt Counseling
- Data Protect
- Tutor Line
- Pet Assist
- Disability Assist
- Tyre & Rim
- Scratch & Dent
- Private Labelled Loyalty Solutions
- Digital Loyalty Platforms
- Value added products
- Employee Wellness programs
- VIP concierge desk
- CRM Management
- Program Design & Strategy
- Business Case Development
- Performance Tracking
- Personalisation
- Campaign Management
Digital Business Loyalty Platforms
A digital business loyalty program that delights customers
and increases repeat business …
Increasing Profits and Enjoyment with Value-Added Products.
Employee Wellness Programs
When you have healthy employees, your company reaps the benefits.
White Labelled App Development
Mobile apps are a huge value-offer to add to your store, we can assist.
VIP Concierge Desk
There are numerous independent personal concierge companies that we provide.
CRM Management
CRM system examples include marketing, sales, customer service, and support systems
